Privacy Policy - Vegas Club Vietnam

Vegas Club Vietnam is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with our services. We process personal data in accordance with the laws of the Socialist Republic of Vietnam, including the Personal Data Protection Decree and the Law on Cybersecurity.

Last updated: 16 March 2025

1. Data Controller

The data controller responsible for your personal data is Vegas Club Vietnam, located at 19 Lam Son Square, District 1, Ho Chi Minh City, Vietnam. For questions about this Privacy Policy or your personal data, please contact us at info@vegasegamingclub.com.

2. Information We Collect

We may collect the following categories of personal data:

Information you provide: Name, email address, phone number, and other details when you contact us, subscribe to communications, or make enquiries.
Automatically collected data: IP address, browser type, device information, pages visited, and referring URLs when you use our website.
Cookies and similar technologies: We use cookies and similar technologies to improve your experience, analyse site usage, and deliver relevant content. See Section 6 for details.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support
To send you information about our services, events, and promotions (with your consent)
To improve our website, services, and user experience
To analyse website traffic and usage patterns
To comply with legal obligations under Vietnamese law
To protect our rights, property, and safety, and that of our guests and staff

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under Vietnamese law:

Your consent when you provide data voluntarily
Performance of a contract or to take steps at your request before entering a contract
Compliance with our legal obligations
Our legitimate interests in operating and improving our business, where such interests do not override your rights

5. Data Sharing and Disclosure

We may share your personal data with:

Service providers who assist us in operating our website and business (e.g., hosting, analytics), subject to confidentiality obligations
Caravelle Hotel and affiliated entities where necessary for the provision of integrated services
Law enforcement or regulatory authorities when required by Vietnamese law

We do not sell your personal data to third parties. We do not transfer your data outside Vietnam unless necessary and in compliance with applicable data transfer requirements.

6. Cookies and Tracking

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use:

Essential cookies: Required for the website to function (e.g., security, load balancing).
Analytics cookies: Help us understand visitor behaviour and improve our site (e.g., Google Analytics, Google Tag Manager).
Functional cookies: Remember your preferences and settings.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements under Vietnamese law. When data is no longer needed, we securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under Vietnamese law, including the Personal Data Protection Decree, you may have the right to:

Access your personal data and request a copy
Correct or update inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant Vietnamese data protection authority

To exercise these rights, please contact us at info@vegasegamingclub.com. We will respond within the timeframe required by applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under 21 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes may be communicated via email or a notice on our website where appropriate.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Vegas Club Vietnam
19 Lam Son Square, District 1, Ho Chi Minh City, Vietnam
Email: info@vegasegamingclub.com
Phone: +84 908 200 945