Responsible gambling
21+ · Limits, self-exclusion, and where to get help
Casino games have a house edge. Over time the operator is expected to profit. If you cannot afford to lose the money, do not play. This page lists tools and support contacts — not a play CTA.
Need help now?
Speak to a floor manager at Caravelle Saigon for venue self-exclusion, or use the international helplines below. In a crisis, contact local emergency or mental-health services in Vietnam. Gambling support here is confidential and free from the listed organisations.
Age limit: 21+ with ID. No exceptions.
Our responsible gambling policy
Vegas Club Vietnam treats responsible gambling as an operating rule. Floor staff are trained to watch for harm signs. We check ID for 21+ entry. We process self-exclusion from the venue and do not market to people who have asked to be excluded.
The house edge is not a secret: see the Play page for published theoretical edges. Treat a session budget as the cost of entertainment. Chasing losses is how sessions stop being entertainment.
Tools to use before you play — not after
- Deposit limits: Cap deposits per day, week, or month. Decreases should apply immediately; increases should wait so you cannot raise a cap mid-tilt.
- Session time limits: A hard stop when the clock runs out.
- Loss limits: End the session when the loss cap is hit.
- Cooling-off: 24 hours, a week, or a month with no play.
- Self-exclusion: Longer block, typically months to years. Ask a Vegas Club manager for the venue, or use the partner-account tools for online play.
- Reality checks: Timed reminders of session length and net result, where the platform offers them.
Online: open the responsible-gambling or limits panel in your account. In venue: speak to a manager. Contact the team if a control is missing from your account.
Warning signs
If two or more of these apply, stop and use a tool or helpline:
- Using rent, food, or bill money to gamble
- Chasing losses with larger bets
- Lying about how much or how often you play
- Irritability or anxiety when you are not gambling
- Using gambling to escape stress or low mood
- Wanting to cut down and not being able to
- Work, relationships, or health taking a hit
- Borrowing or selling things to keep playing
Also read our Terms of Use, Privacy Policy, and About Us.
Free, confidential support
Vietnam does not publish a single national gambling helpline on the UK model. The organisations below offer English-language support. For local care, contact a Vietnamese mental-health service or emergency number if you are in immediate danger.
Venue partner: Caravelle Hotel
Reviewed by Jonathan Young · · About Vegas Club Vietnam